SHIPPING AND DELIVERY
How long does it take to receive an order ?
Your order is shipped within 24 to 48 hours. Our average delivery time is 9 to 12 business days. In any case, if you do not receive your item within 90 days (VERY VERY exceptional case), be sure we will refund you in full. You will be able to keep your article once you receive it.
Where do we deliver and what are the shipping costs?
For the moment, we deliver in United Kingdom. We plan to expand internationally very soon, and thus be able to deliver to other countries. Delivery charges are now FREE for all orders.
Where are you from?
Our company is based in France. We ship our packages directly from our suppliers located in the USA, UK, France and finally in Asia.
Who delivers my item?
Your items are delivered through your local postal service.
What are the delivery times?
Items are delivered according to the terms and conditions of your local post office.
What happens if no one is home?
Don't worry, your items will be left in your mailbox if they are small enough. If not, your package will be left at your post office where you can pick it up.
I gave the wrong address, what should I do?
Don't panic, if your order hasn't been sent yet, contact us immediately and we will be happy to update your information. Otherwise, and in accordance with our general terms and conditions of sale, once an order has been sent from our warehouse, no further changes can be made.
Is your site secure?
This site is 100% secure. And to tell the truth, we could even say that it is 300% secure. Here's why: First of all, the site you are visiting is on an HTTPS server (the little green padlock on the left side of the URL of this page is there to remind you). Most sites only secure their "shopping cart" and everything related to the payment of orders. On this site, ALL PAGES are secure and cannot be hacked or targeted by malware. Finally, concerning the payment, we use Stripe which is the reference in terms of security of transactions on the Internet.
What are the payment methods?
Currently, you can pay by credit card on our site. Good news! The Paypal payment method is now available. We do not accept bank checks, transfers or payment on receipt.
RETURNS AND REFUNDS
What happens if I am not satisfied with my product?
We offer a 100% "satisfied or refunded" guarantee! If, for any reason, the product does not meet your expectations, you can send it back to us within 14 days of receipt and we will refund you the full price of the item as soon as it arrives at our premises. However, all returned products must be in perfect condition and the return costs must be paid by you. Proof of postage should then be emailed to us as proof of delivery.
Since we work with different producers, if you have ordered several products, they will probably arrive at your home in different packages. So don't worry if you receive one before the other. You may also have multiple tracking numbers.
Partnerships and sponsorship
We do not currently have any sponsorship or partnership programs at this time. However, if you have good ideas, please feel free to send us your ideas in the "CONTACT US" section.
Still have questions?
If you still have any questions, you can contact us in the "CONTACT US" section.